Module 1 Graded Quiz: Creating a Healthy Project Foundation
1. What is the MOST critical aspect of a successful project?
- Accurate schedules
- Clearly defined deliverables
- Tools used to accomplish work
- People who work on the project tasks
2. A project manager checks in with their team, reviews the project status, and checks if any additional support is required. Which of the following best describes the project manager’s actions?
- Assigning tasks based on skills
- Clearly defining tasks and responsibilities
- Monitoring progress
- Providing training and development opportunities
3. What happens when a project manager empowers their team members?
- Creates a high-pressure environment
- Creates additional roles and responsibilities
- Makes project monitoring redundant
- Invites new ideas and innovative solutions
4. Brad is a new project manager, and his mentor, Christy, recommends using rewards to encourage team efforts. In addition, Christy advises Brad to promote work-life balance. How will implementing these suggestions help Brad?
- Create an enjoyable environment
- Encourage team member empowerment
- Help with planning and monitoring
- Ease team forming
5. A company is running a project to reduce operating costs, and one of their project objectives includes the phrase “50% decrease month-over-month for three months.” This project objective is specific, measurable, and _______? (Fill in the blank)
- Relevant
- Accurate
- Clear
- Time-bound
6. Louisa is setting up a meeting for her project. She wants to share the project objectives, set the tone for the project, ensure that stakeholders are aligned, and provide an opportunity for the senior management and sponsor to reinforce the importance of the project. What type of meeting will help address Louisa’s agenda?
- Kick-off meeting
- Project review
- Weekly status meeting
- Daily progress check meeting
7. Identify the two best practices to ensure a project manager can communicate objectives. (Select two.)
- Limit discussions or questions
- Use clear and concise language
- Include all details in the presentation
- Avoid technical jargon
8. Pat is facing some challenges in her latest project. Pat has seen an increase in project objectives, requirements, and tasks lately. However, the project budget and resource constraints remain the same. What kind of a challenge is Pat facing?
- Lack of clear communication
- Decreased team motivation
- Scope creep
- Mismatch in skillsets
9. A project manager demonstrates their willingness to participate in work alongside team members. Which of the following best describes the benefits of this scenario?
- Better understanding of challenges
- Increases the amount of time it takes to get the work done
- Builds trust and rapport
- Builds a culture of competitiveness
10. Project teams can be full of diverse members who may have different perspectives or approaches that can help. What participation strategy can project managers use to take advantage of the different perspectives their team members offer?
- Be open to learning
- Micromanage their teams
- Focus on personal development and training for how to do the work
- Delegate project management tasks
Module 2 Graded Quiz: Effective Communications Building Blocks
1. Failing fast is a concept that originated as part of which project lifecycles or methods? (Choose 2)
- Adaptive
- Agile
- Predictive
- Six Sigma
2. A best practice at the end of a project phase is to have a meeting that documents what went well, what can be accomplished better, and how can a project team implement changes in future projects. What is the formal name of this process?
- Reflection
- Looking Back
- Solutions Management
- Lessons Learned
3. In which of the following communications project management processes will the project manager update the communications management plan?
- Monitor communications
- Plan communications management
- Execute communications
- Manage communications
4. A key project team member is responsible for analyzing the organization’s needs and identifying areas where the project can help to meet those needs. They work closely with the key stakeholders and the development team to ensure the product meets the business requirements. Which role best describes the key team member?
- Scrum master
- Project manager
- Product sponsor
- Business analyst
5. A key team member acts primarily as a trainer, facilitator, and coach. They ensure that the team attends all key project meetings and events and follow the correct protocols. Identify the role that best describes the key team member.
- Project sponsor
- Scrum master
- Project manager
- Product owner
6. The best practice for effective stakeholder engagement is to tailor the engagement efforts to meet the situational needs of the audience. What are two tailoring considerations recommended? (Choose 2)
- Integration
- Language
- Readiness
- People
7. A commuter accessed an application designed to map the best route considering the time of day and traffic conditions. The app provided an erroneous route that did not meet the commuter’s expectations. What is the term used for the gap where expectations are not met?
- Gulf of execution
- Gulf of evaluation
- Gulf of expectations
- Gulf of functionality
8. A project has several stakeholders who possess low power to influence the project. However, the stakeholders have a high level of interest in project results. What is the optimal strategy for managing these stakeholders?
- Manage closely
- Keep informed
- Keep satisfied
- Monitor
9. The team is reviewing the Browaeys and Price cross-cultural communications model. Several team members located in India, China, and the United States. What two culturally impacted considerations might interfere with sending the intended message? (Choose 2)
- Styles
- Technology
- Stereotypes
- Time zones
10. There are eight stakeholders on the entire team. How many potential channels of communication exist?
- 16
- 36
- 28
- 8
Module 3 Graded Quiz: Communications Planning
1. Gwen is a project manager. She has to prepare and communicate a schedule to her stakeholders. Using a project management technique in which a schedule network analysis is used to modify an already determined and set project schedule to account for more limited than expected project resources. She is adding resource, feeding, and project buffers. What analysis is she using?
- Critical path
- Critical buffer
- Critical release
- Critical chain
2. (Image)
Refer to the network diagram above. How long is the critical path for this project?
- 13
- 11
- 10
- 12
3. (Image)
In the above network diagram, which work packages have float/slack?
- C
- E
- H
- A
4. (Image)
In the network diagram, if work package C duration is changed to 7. How long will the critical path for this project be?
- 10
- 11
- 13
- 12
5. (Image)
In the network diagram, what is the LF for Work Package C?
- 12
- 7
- 10
- 9
6. The primary tool that defines key communications items and when they are accomplished during the course of a project is a ______?
- Communications brief
- Communications plan
- Communications report
- Communications model
7. Which of the following statements are TRUE regarding the communications management plan? (Choose 2)
- Subject to change and updates
- Defines communication channels
- Prescribes communication mediums
- Accomplished during project initiation
8. A project manager is planning an important virtual meeting. What is the project manager’s greatest risk?
- Technology
- Interaction
- Attendance
- Timing
9. The team is preparing a number of work performance reports to distribute to stakeholders. Which of the following are work performance reports? (Choose 2)
- Scope statement
- Resource plan
- Status report
- Memo
10. Which statement is accurate regarding communications styles?
- PMI does not advocate styles surveys
- Communicate using a standard method for all business transactions
- Communication-style surveys are backed by science
- Adjusting your communications style is a high risk
Module 4 Graded Quiz: Leadership Fundamentals
1. Servant leadership is a key theme for gaining traction in leadership and management studies. There are key qualities that a servant leader needs to embrace. Define two qualities that are critical to success. (Choose 2)
- Remove obstacles
- Diversion shield
- Roles and responsibilities
- Risk reduction
2. Individuals on the team are personally preparing to support the project. Sometimes, these individuals lack confidence and motivation or fail to see where they fit in the team. The individuals may have reservations about the project, the team, and the impact on their careers. So, productivity is low. What is the best strategy to support the team?
- Participate
- Sell
- Delegate
- Tell
3. A team is attending a training to learn best practices to increase self-awareness and self-management skills. The goal of this training is to allow the participants to strive to become more socially aware and improve their social skills. Which key leadership skill best describes the scenario?
- Decision-making
- Conflict management
- Critical thinking
- Emotional intelligence
4. A team is able, confident, and willing to perform at a high level. Which readiness state in the Hersey-Blanchard situational leadership model maps with the team description?
- R4
- R3
- R1
- R2
5. A new team member is working on your project. This team member is not able to perform tasks effectively. In addition, this team member is not yet willing or confident to begin performing tasks. What is the optimal situational leadership approach to lead this team member?
- Sell
- Participate
- Delegate
- Tell
6. The Project Management Institute (PMI) discusses four key variables when determining the most appropriate leadership style. Identify the variables. (Choose 2)
- Maturity
- Resilience
- Governance
- Adaptability
7. A team uses the OSCAR model to adapt their styles and approaches to support individuals by providing an action plan for personal development. In the current stage, the team is candidly defining their current skills, abilities, and knowledge levels. They will then link perceptions with reality and objectively define the performance gaps to overcome. Which step in the model are they in?
- Actions
- Outcomes
- Maturity
- Review
8. A leader meets with a team member who cannot perform the job adequately. This team member also lacks the confidence to perform the job. What is the most appropriate situational leadership approach?
- Tell
- Delegate
- Sell
- Participate
9. The core project team is preparing to generate several WORK PERFORMANCE REPORTS. They are reviewing raw data received through several sources, including memos, e-mails, and chat inputs. What type of information are they reviewing, and during which process group was it generated?
- Work Performance Data/Executing
- Work Performance Information/Executing
- Work Performance Data/Monitoring and Controlling
- Work Performance Information/Monitoring and Controlling
10. Which two statements are TRUE regarding intuitive decision-making? (Choose 2)
- Not impacted by personal experience and knowledge
- Effective when there are minimal risks associated with the decision
- Useful when not enough time to gather relevant data is a reality
- The use of four categories of thought patterns is helpful to justify
Module 5 Graded Quiz: Managing and Leading Stakeholders
1. A project team has many team members who are overallocated. As a result, many team members rush through work and cut corners. What impact does this have on the project?
- Decreased productivity
- Low quality deliverables
- Delays in the project
- Decreased team morale and motivation
2. What is the purpose of the resource breakdown structure (RBS) artifact?
- Used by the purchasing department to acquire physical resources and equipment
- Used to develop the work breakdown structure and identify work packages
- Used by the project manager to set the budget with the finance team
- Used to identify all necessary resources and align them to tasks in the work breakdown structure
3. What principle of effective negotiation allows negotiators to understand the other party’s needs fully and requires them to ask clarifying questions if necessary?
- Negotiation preparation
- Creative problem solving
- Emotion management
- Active listening
4. Jordani has attempted to mitigate her resource challenges by utilizing her networks and relationships, clearly communicating her needs, and developing a cost-benefit analysis. She is still struggling to get a commitment from two engineering resources. What strategy can she employ to overcome her challenge?
- Negotiation
- Build a resource breakdown structure
- Do the work herself
- Create an enjoyable environment
5. Which of the five dysfunctions of a team lead to a lack of responsibility and ownership?
- Absence of trust
- Avoidance of accountability
- Inattention to results
- Fear of conflict
6. Fill in the blanks. According to Lencioni, trust is the ____________ among team members that their peers ____________ are good.
- certainty; intentions
- confidence; intentions
- impression; ambitions
- feeling; goals
7. During a meeting with his manager, Erik uses techniques to manage his anxiety and discomfort at delivering bad news. What component of the Emotional Intelligence model is Erik using?
- Self-regulation
- Social skills
- Motivation
- Self-awareness
8. What tip for managing up requires project managers to avoid undermining the other person’s authority or acting in a way that could be insubordinate?
- Build a relationship
- Be collaborative
- Anticipate needs
- Be respectful
9. An airline faces a sudden economic downturn, and the program management leader must navigate layoffs, budget cuts, and change directions on several projects. The project management leader must display what qualities to be successful.
- Neither adaptability nor resilience
- Adaptability
- Both adaptability and resilience
- Resilience
10. Sophie recognizes that projects often encounter unexpected changes. What method for applying adaptability and resilience allows her to adjust project plans to move forward while maintaining team morale?
- Being open to feedback
- Embracing change
- Staying focused
- Adjusting communication style
Final Course Quiz
1. Project planning is complete. The project manager and team are preparing to present project objectives to all stakeholders to gain their acceptance. What meeting is being planned?
- Project kick-off meeting
- Project plan approval meeting
- Project pre-baseline meeting
- Project acceptance meeting
2. A project manager is responsible for ensuring all project team members function at a high level. What is the best practice to ensure the team is motivated and committed. (Choose 2)
- Ensure people are working on tasks that match or slightly exceed their skillset
- Ensure people are assigned to the most critical tasks
- Ensure people are working with team members they are compatible with
- Ensure people are working on tasks that match their disposition
3. Bethany is adopting a leadership approach that can create an environment more conducive to successful project outcomes. Teams often feel empowered, are more collaborative, and have high morale, which sets the stage for a successful project. What leadership approach is Bethany adopting?
- Servant leadership
- Charismatic leadership
- Inspirational leadership
- Situational leadership
4. The customer was unhappy when the final project product was delivered. A team member added features and functionality without addressing the effects on time, costs, and resources and without customer approval. What issue occurred that impacted acceptance?
- Work variance
- Scope creep
- Unauthorized work
- Scope expansion
5. Effective conversations ensure that the right communications are shared with the right audience in a timely manner. What is the most critical step in ensuring a conversation is effective?
- Planning
- Media
- Skills
- Presenting
6. Describe two primary benefits of effective communication with stakeholders and the project team. (Choose 2)
- Resolves conflicts
- Develop constraints
- Builds trust
- Build on assumptions
7.
The communications management is currently outdated. The team identified new stakeholders who must be included and addressed some media choices that were no longer effective. Which project communications management process is being performed?
- Manage communications
- Update communications
- Monitor communications
- Plan communications management
8. A project manager is sending out various communications using voice, video, text messages, and email. There is no need for an immediate response. What type of communication is being used?
- Asynchronous
- Direct messaging
- Indirect communication
- Synchronous
9. The team is finalizing the communications management plan. They are trying to determine the optimal choice for a number of communications items. They agreed that email programs like Outlook and Gmail and direct messaging such as Slack, Microsoft Teams, and WhatsApp provide a record of communication that any stakeholder can refer to at a later point. What is the team trying to determine?
- Communication sources
- Communication mediums
- Communication methods
- Communication modes
10. There are a total of seven team members on the project. How many potential communication channels exist?
- 14
- 21
- 7
- 49
11. There are many aspects of cross-cultural communications that can impact the message intended versus the message received. An individual’s frame of reference may impact the effectiveness of communications greatly. Identify two frame of reference considerations that may impact cross-cultural communications? (Choose 2)
- Assumptions
- Gender
- Experience
- Constraints
12. The concept of failing fast is gaining popularity in project management. The goal is to identify problems and issues early and address them before they impact the project baseline. In which lifecycle methodology did the failing fast methodology originate?
- Adaptive
- Waterfall
- Incremental
- Predictive
13. A key team member is responsible for defining the product vision and ensuring it aligns with the organization's goals. They work closely with the development team to prioritize features and ensure that the project meets the needs of the stakeholders and provides value.
- Scrum Master
- Sponsor
- Product Owner
- Project Manager
14. A project team member has been designated a role where they will need to develop code for a new software application that needs to be launched in two months. What RACI designator is essential to clarify the role of this team member?
- R
- I
- C
- A
15. A project is resource challenged. They have a critical path and two other paths that are near the critical path. They elected to add resource buffers to have additional resources available to ensure the non-critical paths are not delayed. In addition, they believe a number of unknown risks may lead to the need for project buffers. What type of schedule planning did they leverage?
- Critical buffer method
- Critical resource method
- Critical path method
- Critical chain method
16. A project work package has an ES on Day 3 and a LS on Day 5. The EF is Day 7, and LF is Day 9. Which of the following statements is TRUE about this work package? (Choose 2)
- Duration is 5 days
- Slack is 4 days
- Duration is 3 days
- Slack is 2 days
17. (Image)
Review the diagram and then respond to the question. What is the critical path for this project?
- Insufficient information
- 11
- 10
- 12
18. (Image)
Review the diagram and then respond to the question. Which work package has the most slack?
- B
- F
- H
- E
19. A project manager is very disappointed by project communications effectiveness. Communications are random, stakeholders complain about a lack of timely information, and oftentimes stakeholders do not understand the purpose behind communications. What should the project manager revisit and potentially update?
- Work performance information
- Project status report
- Communications report
- Communications management plan
20. A virtual team is developing a communications strategy to determine the most effective means to communicate that mitigates the risk of distance and time zones. What is the primary constraint they must consider?
- Costs
- Personalities
- Attendance
- Technology
21. Which communication style will likely ask what, when, where, and how questions, speak in complete sentences/paragraphs, be deliberate and clear, and exhibit detail-oriented preferences?
- Structural
- Social
- Conceptual
- Analytic
22. Specific leadership competencies can benefit your project. Misty is attempting to ensure all decisions arrived upon can be solutions that the team can support and embrace. Which specific competency is being displayed?
- Transparency
- Positive discourse
- Respect
- Integrity
23. The team is reviewing the Tuckman Ladder to determine where to place the current IT team. They want to integrate the IT team into the project as quickly as possible. What are two stages that the team will need to analyze? (Choose 2)
- Inform
- Norm
- Storm
- Conform
24. There are many proven techniques designed to improve leadership skills. One method is to work to increase self-awareness and self-management skills and strive to become more socially aware to improve your social skills. What technique is being described?
- Apply critical thinking
- Positive decision-making
- Improve emotional intelligence
- Effective conflict management
25. The project team is focused on completing planning for a major product launch scheduled in three months. Today they are identifying all necessary project resources, including human resources, software and tools, equipment, and more. They will align the resource requirements with work packages from the work breakdown structure. What tool is recommended to document this work?
- Resource requirement list
- Resource breakdown structure
- Resource statement
- Resource register
26. Negotiating for resources is one of the project manager’s most challenging tasks. Functional managers are often not willing providers of the personnel and other resources you require. What aspects of the negotiation process are helpful for a project manager to remember? (Choose 2)
- Communicate clearly and assertively
- Focus on results over relationship
- Ensure the negotiation meets your total needs
- Strive for a mutually beneficial solution
27. The Lencioni 5 Dysfunctions of a Team model is a guide to achieve better project results. Which is the first dysfunction a manager should try to manage to effectively utilize this model?
- Absence of trust
- Lack of commitment
- Avoidance of accountability
- Fear of conflict
28. A project team member is assessing their ability to self-manage or regulate their actions and emotions to improve their overall emotional intelligence. What step do they need to address before self-management can be totally successful?
- Motivate self to achieve goals
- Become more self-aware of what drives your actions
- Be socially aware of others’ emotions and respond accordingly
- Communicate effectively and build relationships
29. A project sponsor often displays the ability to recover quickly from setbacks and failures. This leader is always able to maintain their focus and motivation even when things don't go as planned. What key attribute is this leader exhibiting?
- Emotional intelligence
- Adaptability
- Situational leadership
- Resilience
30. A new team member is currently unable to perform tasks at a high level. In addition, this team member is both insecure and not willing to perform the project tasks assigned. Which situational leadership strategy is most appropriate for this new team member?
- Coach
- Monitor
- Direct
- Support